Terms of service

By consenting to receive SMS communications from EssenceLA during checkout or by subscribing through our subscription tools, you agree to receive recurring text messages related to your order (including abandoned checkout reminders), promotional offers, and transactional messages, including requests for reviews. This consent applies even if your mobile number is registered on any state or federal do-not-call list. Message frequency may vary. Consent is not a condition of purchase.

Opt-Out Instructions:
To unsubscribe from receiving text messages, reply with one of the following keywords: "STOP," "END," "UNSUBSCRIBE," "CANCEL," or "QUIT." Alternatively, you can use the unsubscribe link provided in our messages. We will honor any clear request to opt out, including phrases like "please opt me out."

Message and Data Rates:
We do not charge for this service, but you are responsible for any charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Support:
For any questions, text "HELP" to the number from which you received our messages. You can also contact us at essencela2025@gmail.com or visit our contact page at https://essencela.store/pages/contact .

Changes to Communication Methods:
We reserve the right to modify any telephone number or short code we use to operate the service at any time. You will be notified of such changes. Messages sent to a changed number or short code, including STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

Limitation of Liability:
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service.

Privacy:
Your privacy is important to us. Please review our Privacy Policy at [LINK to Your Privacy Policy] to understand how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement

1. Arbitration:

By using or purchasing EssenceLA products or services, you agree that any controversy, claim, action, or dispute between you and EssenceLA arising out of or relating to:

  • (a) these Terms, or the breach thereof;

  • (b) your access to or use of EssenceLA’s website, services, or materials; or

  • (c) any alleged violation of any federal, state, or local law, statute, or ordinance (each a “Claim”),

shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration Details:

  • Location: Arbitrations shall be held in San Bernardino County, California, USA. Parties may choose to appear in person, by phone, or through the submission of documents.

  • Governing Law: The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the State of California, without regard to conflicts of laws principles. If the FAA is found not to apply, California law governing arbitration agreements will apply.

  • Arbitrator's Authority: The arbitrator shall issue a reasoned award in writing, including all findings of fact and law. The arbitrator shall not have the power to commit errors of law, and the award may be vacated or corrected through judicial review by a court of competent jurisdiction.

  • Costs: Each party shall bear its own attorneys’ fees, expert costs, and other expenses incurred in connection with arbitration.

2. Exclusion from Arbitration:

You may choose to pursue a Claim in court and not by arbitration if you opt out of these arbitration procedures within 30 days from the date that you first purchase any of EssenceLA’s products or services (the “Opt-Out Deadline”). To opt out, mail a written notification to:

EssenceLA
15825 Flamingo Dr
Fontana, CA 92337
USA

Your written notification must include:

  1. Your name

  2. Your address

  3. A clear statement that you do not wish to resolve disputes through arbitration.

Ensure that EssenceLA receives your opt-out notice by sending it via a method that provides a written receipt. Any opt-out request received after the Opt-Out Deadline will not be valid, and you must pursue your Claim in arbitration.

3. Class Action Waiver:

You and EssenceLA agree that each may bring Claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and EssenceLA agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not preside over any form of a representative or class proceeding.

Any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.